Remove Vipre Business

On each endpoint system with VIPRE Small Office installed:

1. Open the Control Panel
   • Windows XP/Vista/7: Click Start > Control Panel
   • Windows 8/8.1: From the tiles screen, type 'Control', even if you don't have a search box. The search will open automatically. Then, choose the Control Panel option
   • Windows 10 - From the search bar on the bottom left of the screen, type 'Control' and a search will come up as you are typing. Click the Control Panel option.
2. Choose the Uninstall a Program, or Programs and Features option. In Windows XP, this will be called Add or Remove Programs

1. A list of programs should be displayed. Find VIPRE and click Uninstall/Change or Change/Remove to begin the uninstall process.

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1. A prompt will appear asking to Remove or Repair VIPRE. Choose Remove
2. The next prompt will ask to keep or remove data files. Choose 'Yes, remove all items, then click Next.

• I'm running into an issue more and more with our Vipre Business Premium 5.0 Installation. What appears to be happening is when we change out a machine or one dies, the agents stay in the console. When we try to manually remove them from the catalog they wont budge. It didn't use to be this way but is getting worse and worse.
• Choose Remove and then click Next. Make sure No, do not remove data files is selected (this is the default) and then click Next. Save any open files and then select Yes to restart your computer. Install VIPRE version 9.3. Open the previously downloaded VIPRE version 9.3 installation file.

1. Click Remove to begin the removal process. This may take several minutes.
2. After the removal process, click Finish then restart the computer if prompted.

If you're unable to uninstall VIPRE from the Control Panel, see How to manually uninstall VIPRE Home or Contact Support for further assistance.

From time to time, circumstances may require the removal of VIPRE without the assistance of the Windows Installer. Should an instance requiring this removal be encountered, the instructions below outline the process.
Ensure you have attempted to uninstall the Agent through Add/Remove Programs or Programs & Features.
If this fails, run the following in an Elevated Command Prompt (Depending on the installed Version):

MsiExec.exe /x {GUID} /qf /l*v '%temp%VIPRE_MsiUninstall.log' REMOVE=ALL

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• Version 12 Agents:
  • 12.0.7873
    • Endpoint Security:C8E10C87-6B09-4049-89E5-D491262577A4
• Version 10 Agents:
  • 10.0.6290
  • Endpoint Security:BEEF1ABD-B362-4EC6-A106-9E858E2C08CD
  • 10.0.6288
  • Endpoint Security:1E44E54A-7060-4D86-B987-CEE8FC6A39DE
  • 10.0.6286
  • Endpoint Security:285887A9-D309-4D76-A934-345CA891F5EC
• Version 9 Agents:
  • 9.6.6194:
  • Standard:8E94C826-08F4-45AF-B225-E120BE227C0B
  • Premium:A0428E33-FC8A-45AF-BFAC-D2E2A4B4E0A4
  • Endpoint Security:070BA5FF-CB66-4376-B088-0E0234310DCF
  • 9.6.6190:
  • Endpoint Security:7495E9C8-564D-4B31-97D6-840AF37D205C
  • 9.5.6159:
  • Standard:C5A52260-126B-44C4-BAB6-A23D73CB8F62
  • Premium:3F0F54DF-836C-43D3-A1AF-AB4A4905B224
  • Endpoint Security:01C0B63C-D9E2-496E-B500-FEB4E0F6A1E4
  • 9.5.6154:
  • Standard:7158DDCA-1459-4002-BB76-622BFE138B89
  • Premium:4070DFC4-DFB3-4F15-B78F-49B14A6357BF
  • Endpoint Security:EF078905-EA54-4E34-929E-28A75445F04D
  • 9.3.6032:
  • Standard:3945FDDF-3F01-45C5-98F3-483CA13DA7BE
  • Premium:30D65515-CCD4-4CAF-AC61-836539CB2A63
  • Endpoint Security:D10CB7F9-53B4-4ABD-936F-AA93CD1D9C65
  • 9.3.6030:
  • Standard:C6AB2467-7C8B-4523-A18C-C466049DBA4C
  • Premium:345888D4-199F-48D1-A89C-694B48F2F5A3
  • Endpoint Security:1D9E6C77-07CA-43B1-9A25-BF4FA0EA8758
  • 9.3.6012:
  • Standard:077A97DD-E63E-4A4F-B39C-E1111AA9E151
  • Premium:28090F18-50E3-4AE6-B258-D27DEC2404D9
  • Endpoint Security:3D81A81B-477F-4D0D-8B3C-599E032CF283
  • 9.3.6000:
  • Standard:2B43966F-3C72-4D34-AB5A-2D35F5320C4C
  • Premium:0C92648E-DC79-4A1E-A63A-FA7492E8CDA7
  • Endpoint Security:2645C2A8-4700-46F9-B2F7-A0E826DBCF91
• Version 7 Agents:
  • 7.5.5841:
  • Premium:56CA3334-8B72-48D1-81E7-3EF5243E45D5
  • 7.5.5839:
  • Standard:8B2C9073-C948-4033-93EF-E7F781E43E35
  • Premium:1BDEA9D9-7988-4BC2-8DE3-2AE4B6E65969
  • 7.0.5725:
  • Standard:82FB46C5-494D-41A8-81C4-E2CC094169BE
  • Premium:BAA1CAE8-8E7B-4000-AC56-38AC8BB7506A
  • 7.0.5711:
  • Standard:CC1CEA69-B7AF-47EE-AB64-68B7A1E2F3CF
  • Premium:D685DD76-77A3-4661-B9F0-7DAE2D651260
  • 7.0.5685:
  • Standard:B0783CD0-27C6-49B4-9905-AC3A6437F5A8
  • Premium:9CE81981-648E-4C9D-AC2F-6B129071903F
  • 7.0.5666:
  • Standard:628B718E-65C3-47C8-B4C8-A86CA1B42F69
  • Premium:6A68DC82-9FFD-41EB-91BA-86A4CECF29C0
• Version 6 Agents:
  • 6.2.5537:
  • Standard:092D4B8A-D0BA-4D2D-A690-78357FEBBC38
  • Premium:3DF87105-29CA-4F06-9ACC-1745AFE49555
  • 6.2.5530:
  • Standard:39A086B2-07D6-430B-AE5E-B8AC1CC843A7
  • Premium:E10809C0-E65F-4493-A31B-3F86DB6E9E2A
  • 6.0.5481 & 6.0.5482:
  • Standard/Premium9D544611-F437-4153-913E-91CE036583CC
• Earlier Versions
  • All Earier Versions:
  • Standard/Premium39A086B2-07D6-430B-AE5E-B8AC1CC843A7

If the program is still not removed, continue with the instructions below.

Note:Manual Agent removal should only be used when all other removal options have been exhausted

Manually Remove Vipre Business Agent

1. Stopping the VIPRE Services

Remove Vipre Business Agent Win 10

Open Services.msc and Stopany of the following which are present:

• VIPRE Business

• VIPRE Business Premium

• VIPRE Enterprise

• VIPRE Enterprise Premium

• VIPRE Edge Protection

  For example, installing AutoCAD 2012 as a point product requires product key 001D1, but installing AutoCAD 2012 from the Autodesk Product Design Suite Ultimate 2012 requires product key 781D1. The same version of AutoCAD is in both software packages. Autocad 2012 serial and product key.

• SB Recovery Service
• GFI LanGuard Attendant Service (Premium Only)
  Note: If any service is unable to be stopped, set the start type to 'Disabled' and then reboot the computer.

1. Removing the NDIS IM Filter (Premium Only)

VIPRE's Firewall component integrated with the NIC needs to be removed to ensure connectivity:

1. Open ncpa.cpl
2. Right click the Active Network Connection and select Properties
3. Highlight theSunbelt / GFI / ThreatTrack NDIS IM Filter and select Uninstall

Important:Failure to uninstall the filter can result in no network connectivity after reboot

Important:Do NOT continue with removal if this step fails. Instead, Contact Support

1. Deleting the VIPRE Business Agents Related Services

Run the following in an Elevated Command Prompt (some services may not be present):

• SC Delete GFIARK
• SC Delete GFIUTIL
• SC Delete SBAMSvc
• SC Delete SBAPHD
• SC Delete SBAPIFS
• SC Delete SBEMI
• SC Delete SBFW
• SC Delete SBFWIMCL
• SC Delete SBFWIMCLMP
• SC Delete SBHIPS
• SC Delete SBPIMSVC
• SC Delete SBRE
• SC Delete SBTIS
• SC Delete SBWTIS
• SC Delete VipreEdgeProtection

1. Removal of the VIPRE Agent's Registry Entries

How To Uninstall Vipre

• HKLM Software Microsoft Windows CurrentVersion Uninstall {C1D1FC57-3EB9-4B21-BCA3-F1C927508200}
• HKLM Software Microsoft Windows CurrentVersion Uninstall {GUID}
• HKLM Software Sunbelt Software Sunbelt Enterprise Agent
• HKLM Software GFI Software GFI Business Agent
• HKLM Software GFI Software Deployment
• HKLM Software SBAMSvc
• HKLM Software SBAMSvcVolatile
• HKLM Software VIPRE Business Agent

Common Registry Keys:

• Check under each of the following keys for all '

  Product/Feature Keys

  '
  • HKLM Software Microsoft Windows CurrentVersion Installer UserData S-1-5-18 Products Product/Feature Key
  • HKLM Software Classes Installer Features Product/Feature Key
  • HKLM Software Classes Installer Products Product/Feature Key
  • HKCR Installer Products Product/Feature Key
  • HKCR Installer Features Product/Feature Key
    
• Individual Product/Feature Keys:
  • 06225A5CB6214C44AB6B2AD337BCF826
  • 0C90801EF56E39443AB1F368BDE6E9A2
  • 116445D9734F351419E319EC305638CC
  • 18918EC9E846D9C4CAF2B621091709F3
  • 2B680A936D70B034EAE58BCAC18C347A
  • 33E8240AA8CFFA54FBCA2D2E4A4B0E4A
  • 3709C2B8849C330439FE7E7F184EE353
  • 4333AC6527B81D84187EE35F42E3545D
  • 4CFD07043BFD51F47BF8941BA43675FB
  • 4D888543F9911D848AC996B4842F5F3A
  • 50178FD3AC9260F4A9CC7154FA4E5955
  • 509870FE45AE43E429E9827A45540FD4
  • 51556D034DCCFAC4CA16385693BCA236
  • 5C64BF28D4948A14184C2ECC901496EB
  • 628C49E84F80FA542B521E02EB22C7B0
  • 67DD586D3A7716649B0FD7EAD2562106
  • 7642BA6CB8C732541AC84C6640D9ABC4
  • 77C6E9D1AC701B34A952FBF40AAE7885
  • 7C7B0FB5837462E43A5715DD34BB234F
  • 81F090823E056EA42B852DD7CE42409D
  • 86C7FB6C68544E4488001493060A827C
  • 8A2C546200749F642B7F0A8E62BDFC19
  • 8C9E5947D46513B4796D48A03FD702C5
  • 8EAC1AABB7E80004CA6583CAB87B05A6
  • 96AEC1CCFA7BEE74BA46867B1A2E3FFC
  • 9D9AEDB188972CB4D83EA24E6B6E9596
  • 9F7BC01D4B35DBA439F6AA39DCD1C956
  • A45E44E1060768D49B78EC8ECFA693ED
  • ACDD851795412004BB6726B2EF31B898
  • B18A18D3F774D0D4B8C395E930C22F38
  • C21346408A6123D4299DD1D723899DC1
  • C36B0C102E9DE6945B00EF4B0E6F1A4E
  • C928BABD4AA3D694D99624F210BD8691
  • DBA1FEEB263B6CE41A60E958E8C280DC
  • DD79A770E36EF4A43BC91E11A19A1E15
  • E84629C097CDE1A46AA3AF47298EDC7A
  • F66934B227C343D4BAA5D2535F23C0C4
  • FD45F0F3C6383D341AFABAA494502B42
  • FDDF549310F35C54893F84C31AD37AEB
  • FF5AB07066BC67340B88E0204313D0FC

1. Unregistering SBAMScanShell.dll

SBAMScanShellExt.dll may remain registered with Windows and may need to be unregistered manually:

1. Open an Elevated Command Prompt window
2. Change directory to the Agent's Installation Folder: (Other OS/Version Locations)
   • CD 'C:Program Files (x86)VIPRE Business Agent'
3. Unregister the'SBAMScanShellExt.dll' file:
   • RegSvr32 /u SBAMScanShellExt.dll
4. Restart the Machine

Note:If the command returns an error, it may already be unregistered

1. Clearing the remaining folders and files (Must be done after rebooting the machine)

Delete any of the following folders or files that are present:

• C: Program Files VIPRE Business Agent
• C: Program Files GFI Software Deployment
• C: Program Files GFI Software GFIAgent
• C: Program Files GFI Software LanGuard 10
• C: Program Files Sunbelt Software Deployment
• C: Program Files Sunbelt Software SBEAgent
• C: Program Files (x86) VIPRE Business Agent
• C: Program Files (x86) GFI Software Deployment
• C: Program Files (x86) GFI Software GFIAgent
• C: Program Files (x86) GFI Software LanGuard 10
• C: Program Files (x86) Sunbelt Software Deployment
• C: Program Files (x86) Sunbelt Software SBEAgent
• C: ProgramData VIPRE Business Agent
• C: ProgramData GFI Software Antimalware
• C: ProgramData GFI Software LanGuard 10
• C: ProgramData Sunbelt Software Antimalware
• C: Documents and Settings All Users Application Data VIPRE Business Agent
• C: Documents and Settings All Users Application Data GFI Software Antimalware
• C: Documents and Settings All Users Application Data GFI Software LanGuard 10
• C: Documents and Settings All Users Application Data Sunbelt Software Antimalware
• C: Windows system32 drivers sbaphd.sys
• C: Windows system32 drivers sbapifs.sys
• C: Windows system32 drivers SbFw.sys
• C: Windows system32 drivers SbFwIm.sys
• C: Windows system32 drivers sbhips.sys
• C: Windows system32 drivers SBREDrv.sys
• C: Windows system32 drivers sbtis.sys
• C: Windows system32 drivers sbwtis.sys
• C: Windows system32 drivers gfiark.sys
• C: Windows system32 drivers gfiutil.sys

After all these steps are complete, the VIPRE Business Agent should be fully uninstalled.